Warranty, Returns and Refunds
- 30-day return policy and 1-year warranty.
- Components for replacement are available. You can replace the whole product or any irreparable component.
- Maintenance service is available within 90 days after repair, or the remainder of the warranty period for the whole product.
- Man-made problems are not in the scope of maintenance.
ROZI Camping Wagon - FAQs
1. I like camping. Can I use it when camping?
Yes! If you like camping, it is very suitable for camping equipment.
2. I often drive to camp, can I get in the car safely?
If you like camping by car, it will be very convenient. The ROZI camper is easy to fold and can be stored in a small space.
3. The weight of camping equipment is quite high, can this camper bear the weight? It looks small. How much can it hold?
Our ROZI camper has a maximum load of 100 kg. Because the bottom is made of iron, it is very strong. The volume is not small, and it can hold a lot of things.
ROZI Tidybot - FAQs
1. Does it work without the internet?
The robot vacuum cleaner works well without the internet, don't worry. It is equipped with remote control with 2 batteries, you can use the remote control to control the robot, set the cleaning time or change the cleaning modes.
2. What are the cleaning methods?
There are 4 cleaning modes to choose from automatic cleaning, manual cleaning, spot cleaning, side cleaning. You can change from the remote control or on the TUYA SMART app. We will do our best to help you.
3. where can I buy the brushes?
Side brushes are not sold separately. Here is the link to robot accessories including: 1 main brush, 1 HEPA filter, 2 side brushes, 2 cleaning cloths.
4. The robot is not charging, why?
Please make sure that the charging contacts on the back of the robot match those on the charging base. We suggest you control by the remote control: press the "Recharge" button on the remote control and then the robot will automatically make the change and adjust the charging position. If you still cannot charge the robot, please contact us at firstname.lastname@example.org and send us a video to confirm the problem. We provide one year warranty and will offer the best solution for you.
5. I can't connect to the app.
The robot vacuum cleaner is compatible with the TUYA SMART app. Please note that the robot vacuum cleaner only supports 2.4G wifi, it will not work with 5G wifi, please check wifi frequency first, thanks in advance for your cooperation!
ROZI Gaming Desk - FAQs
1. Is it difficult to assemble?
The gaming desk is easy to assemble, so there is no problem with assembly.
2. I act recklessly, is its material strong?
The Gaming Desk is made of carbon fiber, which is durable and scratch-resistant.
3. I want to buy a studio apartment, will it be too big? Is it fit?
The size is just right. It is not just a computer desk, you can also use it as a place to play games and do office work.
ROZI Zelos Gaming Chair - FAQs
1. Does the chair recline? How many slopes will it be?
It is confirmed that our chair can be adjusted at an angle of about 120 to 135 slope.
2. I'm going to buy it as a birthday present for my brother! He lives alone, is it difficult to assemble?
It is not difficult for him to assemble it himself, and it takes about 30 minutes to complete. He can assemble it himself without difficulty!
3. First of all, I am 175 cm tall and 120 kg in weight. Will there be any problems with using it?
All chair products of ROZI are manufactured with a maximum load of 200kg. In general, people who are overweight can use it, and there is no problem at all. It has a head cushion and a waist cushion to support the neck and waist, so you can use it comfortably for a long time. The position is adjustable so you can adjust it to fit your body type. Depending on the body type of the user, the part you feel may be different, so please check it for reference when purchasing.
ROZI IPL Hair Remover - FAQs
1. How does the ROZI Optical Hair Removal Device Works？
It uses a light called "Intense Pulse Light (IPL)" that is different from laser light. IPL is a skin-beautifying technology that is used in salons and cosmetic surgery and is safe for pain and irritation in Japan. This IPL works on the melanin pigment contained in the roots of unwanted hair, and it is a mechanism that can care for unwanted hair.
2. Is there anyone who does not recommend using it?
We do not recommend using it if you are pregnant, breastfeeding, or under the age of 18. It is not recommended for those who have a lot of gray hair because it is reflected in the melanin pigment.
3. Will my hair disappear immediately after using it?
Household hair removers are not quick-acting. 98% of women can feel the effect after use. In addition, since there are individual differences in the constitution, the effect of use may change slightly. Permanent hair removal is achieved by continuous use.
4. Can it be used on the whole body?
Basically, it can be used on the whole body, but please avoid the following parts.
- The upper part of the face from the nose
- Mole, stain, tattoo, etc. that are darker than the skin color
- Delicate zones other than the bikini line
- Skin sensitive areas such as sunburn and chemical peels