Welcome to Rozi Support

Product FAQs
  • Rozi Air Fryer

    Rozi Air Fryer

  • Rozi Air Purifier

    Rozi Air Purifier

  • Rozi TidyBot

    Rozi TidyBot

  • Rozi Cordless Vacuum Cleaner

    Rozi Cordless Vacuum Cleaner

  • Rozi UV Vacuum Cleaner

    Rozi UV Vacuum Cleaner

*Click to download Rozi Air Fryer Manual
  • 1. How long is the warranty?

    We provide a one-year warranty and 30 days of free return. We provide accessories for replacement as well. We provide an additional 90 days warranty after every repair. Please note that man-made problems are not counted in the scope of maintenance.

  • 2. What does the package include?

    The package includes 1 x 1800W Air Fryer, 1 x Recipe Book, 1 x User Manual, 1 x Food Clip, and 1 x Stainless Steel Grill.

  • 3. What is the size of the basket?

    The diameter is approximately 9.05 inches, and the height is 4.72 inches. Click here to check the basket dimensions in detail. Please note that the plate used in the Air Fryer should be less than a diameter of 20cm (7.87 inches).

  • 4. Is the basket non-stick?

    The air fryer uses a non-stick inner basket which is PFOA-free and FDA-certified. Feel free to use this air fryer.

  • 5. Does it leave cooking odors behind?

    After the unit cools, wipe down the interior with a damp cloth. This will take away things that may have splattered while cooking.

  • 6. Can the basket be used in dishwasher?

    Yes, the basket is dishwasher safe.

  • 7. Why is my Rozi Air Fryer not working?

    Please check if the air fryer is on the protection mode. For safety reasons, the power is only connected when the basket is completely pushed inside. Please check and make sure that it is completely inserted and the power is on. If it is not completely inserted, the air flyer will keep out of power. Underneath the fryer is a button to check if the fryer is working normally. For other questions, please provide your order number, the platform where you purchase, video of the problem and send an email to support@shoprozi.co

  • 8. What else should I notice while cooking with Rozi Air Fryer?

    *Please do not cover the air inlet on the top of the Air Fryer in case the wire burns out.
    *Please do not use plastic pan in the Air Fryer.
    *Use a damp cloth to clean the Air Fryer lid and wipe dry. Do not immerse the lid in water or use an abrasive cleaner.

Contact Customer Service

Contact Email: support@shoprozi.co

Or tell us about your issue in the table below so we can better assist you.